Home · Crisis Response

We're not going to talk to the group. We're going to know what is happening with each one.

A week at the club, individual interviews with everyone, a diagnosis with names and causes, and daily work with whoever is blocked. The coach leaves knowing exactly what to say, to whom and why.

What Happens

Seven days, and what gets done in each.

Not one hour of this week is spent in a room motivating people. This is the real calendar.

Day 0 · morning

We arrive and speak to everyone, one by one

No group meeting. The first day is individual, because in a crisis nobody says in a full dressing room what they say alone in a room.

  • A 30-minute individual interview with every player in the squad, no exceptions, including those not playing
  • The same interview with every member of the technical staff, and with the kit man, the physio and the masseur, who hear what nobody else hears
  • Behavioral and emotional intelligence profiling applied to the whole group
  • Everything said is confidential at the individual level. What reaches the board are patterns, never names attached to quotes
Day 0 · evening

We cross what we heard with what the profiles say

This is where a crisis stops being a feeling and becomes a diagnosis with names, dates and causes.

  • Blocking map: who is in decline, since when, and for what concrete reason
  • Dressing-room influence map: who the group actually follows, which rarely matches the armband
  • Where the technical staff's message is getting lost, and with which profiles
  • A short list of 3 to 5 athletes where one intervention shifts collective performance
Days 1 to 6

We work every day, inside the club's own routine

We don't stop the technical staff's work. We go in through it.

  • A daily individual session with each athlete on the priority list
  • A 20-minute briefing with the technical staff before training: what to say today, to whom, in which words, and what not to say
  • Presence at training, watching behaviour, not drills
  • Difficult conversations prepared before they happen, with the coach, sentence by sentence
  • End-of-day review: what moved, what didn't, what to adjust tomorrow
Day 7 and after

We leave with the club able to carry on without us

An intervention that leaves a club dependent on us has failed. The point is to leave method behind.

  • A report per athlete and a collective report, presented in session to the technical staff
  • A 30-day plan covering what the staff does on its own, week by week
  • A review after four weeks, in person or remotely
  • A direct line open to the technical staff throughout that period
What The Club Gets

Six working documents, not a report to file away.

Everything this week produces was built to be used the following Monday, by the people who are there every day.

Blocking map

Who is in decline, since when and why. Per athlete, with the concrete cause identified, not a general impression.

Technical staff

Dressing-room influence map

Who the group actually follows, which affinities exist, where the latent tensions are and who pulls whom.

Staff and board

Conversation guide per athlete

What works and what blocks with each one: which approach to use, in what tone, and what to avoid saying.

Head coach

Weekly communication plan

What the staff says to the group and to each individual, on each day of the match week.

Technical staff

Priority list

The 3 to 5 athletes where the return is immediate, so effort isn't spread across twenty-five people at once.

Head coach

30-day plan

What happens after we leave, week by week, with criteria for knowing whether it is working.

Club
To Be Clear

What we do and what we don't.

The motivational talk fails because it speaks to the group as if it were one person, doesn't identify who is blocked or why, and ends before any change sets in.

What we don't do

  • Motivational talks to the group
  • Ten-minute speeches before kick-off
  • Group dynamics and team-building games
  • A PDF handed over and nothing else
  • Work with only the eleven who play
  • Replacing the technical staff or creating a parallel voice in the dressing room

What we do

  • Individual interviews with everyone, including those not playing
  • A diagnosis with names, dates and causes identified
  • Daily individual sessions with whoever is blocked
  • A daily briefing with the technical staff before training
  • A written conversation guide, athlete by athlete
  • A 30-day plan so the club can carry on alone
One Case

How a crisis stops being a mystery.

Five straight defeats. The problem was two players.

Illustrative example of the method · details changed
WHAT THE CLUB SAW

Five straight defeats, poor body language, the feeling that the coach had lost the dressing room. The internal reading was a lack of attitude, and the decision on the table was to change coach.

WHAT THE INTERVIEWS SHOWED

Nine players mentioned, without being asked about it, the same meeting six weeks earlier. Two of them, neither wearing the armband, had stopped believing in the plan that day, and they were the ones the group followed.

WHAT THE PROFILES EXPLAINED

Neither was an attitude problem. One needed to know why before executing, and that meeting had given orders without reasons. The other needed recognition and had been corrected in front of the group on the same day.

WHAT WE DID

Daily individual work with both across the week, and a conversation between them and the coach prepared with us sentence by sentence: the why explained to one, the recognition given privately to the other. Zero talks to the squad.

WHAT CHANGED IN THE METHOD

The coach's effort stopped being spread across twenty-five people and gained two concrete targets. Shifting those two pulled the group, because they were the ones the group listened to.

Track Record

We have walked into dressing rooms in freefall.

Leixões
AVS Futebol SAD
Arouca
Estoril Praia
Estrela da Amadora
Marítimo
Académica
Leça FC

13 professional clubs, more than 800 athletes, over a decade on the ground.

Contact

If the season can still be saved, it's now.

The earlier we come in, the more games are left. Tell us in two lines what is happening and we'll tell you whether an intervention makes sense.

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